Do you have rental cars?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant.  Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

What do I need to do to have the repairs started?
Contact your insurance agent to make a claim.  They will assist you further towards getting your information for your claim, including a claim number and insurance company contact information.

How long does the paint take to dry?
Our paint booth has capabilities of curing the finish at 160º F.  This accelerates the dry time to twenty five minutes allowing us to complete repairs in a time efficient manner.

When can I wash and wax my vehicle?
Because the finish has been cured, you are able to wash your vehicle the same day you pick it up. Washing your car by hand and going through a touchless car wash is alright to do as well as the touchless wax.  However hand waxing your vehicle should be delayed for 90 days.

What are your hours?  Are you open on weekends? 
Saturday’s we are open by appointment only and we are open from 7:30-5:30 Monday through Friday.


Where are you located?
Shannon’s Auto Body is located 1.5 miles East on Highway 18 from the intersection of Highway 25 and Highway 18.  Head North on 3 Mile Road and we are 2 Miles down on the left.  (Pine Shadows Kennel is also located on 3 Mile Road)


Who should I call to tow my car?  Do you have towing?
Shannon’s Auto Body does not offer towing services, but we can make the arrangements for you. We work closely with Kelly’s Towing and Peterson Towing and we know you will be satisfied with either of them.  

Do you work on all cars?
Yes, we work on all makes and models, foreign and domestic.


How long does an estimate take?
On average, an estimate takes between 15-20 minutes. The actual time is dependent upon the extent of damage to your vehicle.


What are your pick up and delivery methods?
If your vehicle is drivable, we can arrange to pick it up at your home or office. When the work is complete, we can also drop it off for you.
If you would like to pick up your vehicle after hours, after 5:30 pm or before 7:30 am, call us to make an arrangement. If you would like to drop off your vehicle after hours, we have an after hour drop box available.


Can I get a ride to work?
Yes. We would be happy to give you a ride home or to work. We only ask that you let us know you would like a ride when you schedule your appointment so we can ensure that we have a driver readily available for you.


Can I get other work done on my vehicle while it is in the body shop?
Yes. Shannon’s Auto Body is a full service automotive center that not only offers body repair, but also service & maintenance and glass repair. Just let your estimator or CSR know what other work you would like done and he or she would be happy to make the necessary arrangements for you.

How long will the repairs on my vehicle take?
Many factors affect the length of time it takes to repair your vehicle such as the extent of damage, parts availability, insurance approval, and hidden damage. Your estimator will give you an estimate of the time it will take to complete the repairs on your vehicle.

How will I know when my vehicle is complete?
When your vehicle is done and ready to be picked up, we will notify you.  If you have any questions or concerns during the repair process, please do not hesitate to call or e-mail your estimator or CSR.


What forms of payment do you accept?
We accept cash, checks, Visa and MasterCard’s.

Who do I pay my deductible to?
Deductibles payments are paid to the repair facility at the time of delivery.

Will an accident affect my rates?
With a Comprehensive claim it shouldn’t affect your rates but, you should check with your agent and they will have more information regarding what type of claim will or will not affect your insurance rates. If it’s a Collision claim, check with your agent.  Many companies have a set guideline you may fall into that may not affect your rates on collision claims.

Can my insurance company tell me where to take my vehicle?
No, Minnesota State Law says that an insurance company cannot tell you where you can and cannot get your vehicle fixed. You have the legal right to have your vehicle fixed at the shop of your choice.

Do I need more than one estimate?
NO! You are only legally required to get one estimate. Just tell the insurance company involved that you are having your repairs done at Shannon’s Auto Body and to call us if they have any questions. We work with all insurance companies.

BEFORE LEAVING YOUR CAR FOR REPAIR, REMEMBER TO:

1. Please remove all items and debris; especially in your trunk area to eliminate time spent cleaning or moving and storing your items in order to gain access to your vehicle's paint codes.
2. Avoid using "Armor All" type products, which slows down our painting preparation.
3. Please fill your fuel tank, which is necessary for proper realignment to be done.
4. Please disable all automotive and audio alarm systems or provide us with the appropriate codes to bypass them during your repair process. You may wish to write down your radio station settings as they may be erased if the battery is disconnected during repairs.
5. Please bring all keys with you for locked items such as trunks, wheel locks, spare tire locks, roof rack locks, etc. We will probably need more than a valet key to complete most repairs.
6. Please bring your estimate information, which should include the name of insurance carrier responsible, your policy number, claim rep's name and phone number and your claim number.